Returns & Exchanges
At Arace Tech, we stand by the quality of our electronics and offer a comprehensive 30-day return policy for all genuine hardware and components. If your device is defective or does not meet your expectations, we are committed to providing a seamless exchange or refund process.
Initiate Your Request
Log into your Arace Tech account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing